The top 3 inclusions into any business’ travel health, safety, security and risk management policies are segmented traveller profiles, individual assessments followed by targeted, individual pre-travel preparation.
Segmenting travel policies to differentiate travellers that are undertaking business travel that will contribute to the business in potentially hundreds of thousands or millions of dollars and that of junior internal staff conducting training for example, is the first step most companies need to address. This will ensure both better management and education for all travellers but also comply better with legislative requirements around health and safety for travellers.
Personalising the evaluation of risk, based on the person, the activity/journey and destination is the second top requirement. Not until a business understands, documents and resources the individual traveller (as they already do in terms of seat, flight, accommodation, etc) can they consider their travel management program either effective or compliant.
Once there are targeted policies in place, individual supported journey management systems, then a business needs to ensure they have a formulated and acceptable training curriculum in place. Education and training should be provided and documented for all travellers but particular higher/level lower levels of training should also be considered. It is vital that the business document the decision and process for determining what level of training was required too in order to prevent assumption or legal exposure.