Business Travelers Want Travel Health, Safety and Security Support

According to Chubb Insurance

Nearly half of people surveyed would refuse to go on a business trip to a location they consider dangerous unless their employer provided them with emergency medical and other services, according to a survey by the Chubb Group of Insurance Companies. Twenty-three per cent of business travellers indicated that they would refuse to go on the business trip; 21 per cent said they would go but would refuse to go on the next trip; and 14 per cent would go but look for a new job after returning.
Many employees, however, said they would take the trip if their employers provided access to one or more services. Forty-two per cent would go if their employer provided access to reliable emergency medical services, while almost half (47 per cent) would travel if their employer provided pre-travel information about the country. Thirty-eight per cent would take the trip if their employer provided access to legal assistance abroad.

The Chubb Travel Risk Survey also showed that 61 per cent of travellers said they would be concerned about how to locate a qualified doctor in the case of an emergency while traveling overseas, and more than half (52 per cent) would not know how to find a trustworthy translator to assist with medical and legal issues. Fifty-five per cent would not know whom to contact if they lost their passport or other forms of identification, and 51 per cent would want to know how to find a lawyer.
“The data shows that there is an opportunity for insurance agents and brokers to help their clients create global travel risk management plans and employee benefit programmes that include accident and health products that provide services before and during the trip,” said Jim Villa, senior vice-president of Chubb Accident & Health. “This is becoming a greater need, especially as many companies expand their businesses into more remote or politically sensitive areas around the world. Organisations that fail to address the risks may lose employees as the economy improves, and even face reputational damage and legal liability.”
The Chubb survey also found that employees are acutely aware of the risks they face while travelling, but do not always prepare for trips, further demonstrating the need for employers to provide their employees with information and services. A large number of business travellers (58 per cent) would change their travel plans in the event of an elevated terrorist threat. Changes include cancelling the trip (21 per cent), rescheduling flights to non-peak times (27 per cent), using alternative transportation such as a train or bus (22 per cent) or flying out of a smaller airport (16 per cent).
However, when it came to other preparations to minimise risk, employees were more complacent. Only 35 per cent indicated that they would research the hazards related to their destination before the trip. More than 60 per cent of travellers don’t carry copies of their prescriptions; nearly 40 per cent don’t carry an extra supply of their medication; nearly 35 per cent of travellers don’t carry copies of identification with them when travelling (photo ID, driver’s licence, passport); and 35 per cent don’t carry copies of emergency contact information. Furthermore, only 57 per cent surveyed carry copies of their travel itineraries. “Travel offers considerable economic opportunities to businesses, but it also carries, at times, enormous and costly risks and liabilities for employers and potential financial and emotional burdens for employees and their families. Agents and brokers can help to relieve these pressures and exposures,” said Villa.

The telephone survey of 500 employed individuals across the US was conducted by Opinion Research Corporation, an independent public opinion and market research firm, in late 2011.

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